The advent of AccessTheFile.com is based on our organization's 16 years' experience in the personal injury industry. Our extensive involvement as providers, coupled with our interaction with the legal professionals representing our patients, gave us first-hand understanding of the industry’s dealings. Accordingly, one of the issues we encountered on a daily basis was providing medical records to attorneys.
We recognized our interaction with attorneys relating to patient medical record transfer was antiquated, and we saw a need to automate the process. After identifying the pitfalls associated with the standard course of file transmission that both health care providers and attorneys experienced, we created a technology-based solution to the shortcomings. The result is our state-of-the-art service known as Transfer Pro.
We have a diverse group of individuals: business executives, information technology professionals and client support specialists. Achieving 100% client satisfaction is our team’s goal and top priority.
Our team members form a dynamic coalition. Their expertise, ingenuity and problem-solving ability continue to foster our dedication to supporting the personal injury industry’s quest to enhance administrative functionality and contain costs.
The key to AccessTheFile.com’s effectiveness lies in the reduction of three key items:
- Personnel Involvement
- Costs
- Time Delays
Personnel Involvement – Staff members at provider and legal practices can allocate a significant amount of time to medical records transfer. Our service reduces staff time by approximately 90 percent.
Costs – In addition of the removal of personnel costs associated with records transfer, our service eliminates the need for duplication fees, stationery charges, postage charges and process server charges.
Time Delays - Turnaround time is almost completely eliminated for both providers and attorneys. Once a health care provider understands an attorney is seeking a patient’s records, making those records available to the attorney can be accomplished in under 60 seconds. From the attorney’s perspective, acquiring the records from the provider can also be accomplished in 60 seconds or less. What used to take a week or more for the records exchange to be completed is now accomplished in just a couple of minutes.